If your OnePuttPro won't charge please do the following:
Verify that you are using the charging cable provided with your device, or a standard USB-A to USB-C cable. Please note that the OnePuttPro will not charge when using a USB-C to USB-C cable.
Make sure your power adapter is working properly by testing it with another device if possible.
Check that the charging cable is fully inserted into the device. When connected correctly, you should feel or hear a slight "click" as it locks into place.
If the device still does not charge after completing these steps, there may be an internal connection issue. In that case, your device may need to be replaced. Please contact our support team, and we'll be happy to assist you with a replacement.